How to Create a Survey

SmartSurvey makes creating surveys simple with its intuitive layout and smart design features. The software is run entirely online, meaning you can create your survey in your web browser, without the need to download any additional software.
If this is the first survey you are creating, the Dashboard will show a welcome message with a green Get Started button. Click this button to start creating a survey. If there are already surveys on the account, you’ll see a list of recent surveys. Click Create a Survey to create a new survey.

There are three different ways to get started:

  • Create a new survey - creates a brand new, blank survey. This is the process we will explore in this guide
  • Copy an existing survey - creates a copy of a survey that you have previously created 
  • Use a survey template - creates a new survey from one of our approved templates. See Using a Survey Template for more information

Creating a new survey from scratch

  1. Click Create a new survey
  2. Type a descriptive Survey Title
  3. Under Language, the default language is English. To change the survey language, click on the drop-down menu. If your preferred language is not listed, please raise a support ticket to request the language you would like to use. SmartSurvey supports all languages, it's just that those listed have built in templates with the core functionality already translated (such as the Next Page button, Submit, etc.) Our Enterprise Plan allows you to customise all the text for the language used in your survey, including these elements
  4. Click the green START button

From here you can start adding questions to your survey by following our Adding & Editing Questions help guide.

Adding a Theme Template

  1. Click on Theme in the white navigation bar at the top of your survey
  2. On the Theme Selection page, scroll through the theme templates available for your survey using the Theme Library menu on the left
  3. Hover over the theme you want to use and click Apply Theme
  4. Click on Design in the white navigation bar and Preview Survey just below that to preview your survey with the new theme

To create your own custom theme, click here to go to the Custom Survey Themes page

Let us create your survey for you: need a little extra help or don't have the time to create your survey? If you have already decided on the questions you would like to use in your survey, simply send them to us and we can create it for you. Please note, this is part of our Managed Services offering and will be subject to additional costs. For more information visit our Managed Service page


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