Trend Charts

Trend Charts allow you to visualise scores, responses and categories over time. Allowing you to quickly spot trends in your data. 

We offer two types of Trend Charts that can be used within the Results Summary as well as within Dashboards

Trend Chart Settings

Trend & Stacked Area Charts include the following settings:


Depending on the question you're editing, you'll have the following options:

  • Score (Available on NPS, eNPS, CSAT, ESAT, CES, EES)
  • Responses (Including NPS Categories)
  • Sentiment (Sentiment Categories)

Trend By

All charts will have the following options, allowing you to quickly breakdown and view data based on different time periods:

  • Day
  • Week
  • Month
  • Quarter
  • Year

Trend Charts - Single or Multiple line 

You can view data based on a single or multiple set of lines, depending on whether you choose to show "Score", "Responses" or "Sentiment Category". 

CSAT Single Line chart showing Score

CSAT multiple line chart showing responses over time

Stacked Area Charts - Multiple Line

 You can view data based on multiple set of lines which are stacked on top of each other to show the breakdown of responses as a % or value of the total responses. You can either choose to show "Responses" or "Sentiment Category". 


Trend Charts are currently available for the following question types:

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