This guide explains the maximum length or other limits that apply to creating surveys in SmartSurvey.
The majority of these are so large as to make it extremely unlikely you’ll ever hit them, but they are documented here for reference.
Although these are the extremes, it is possible that surveys may start to display performance issues before reaching these limits: a page with the maximum number of questions, where those questions all contain a large amount of content and response options will probably be slow to load.
Where a limit is described as 'characters', this means all letters, numbers, spaces, or other symbols (including any that are part of HTML code, such as link or styling tags added by the WYSIWYG editor).
| Item |
Limit |
| Character Limits |
| Survey Title |
300 characters |
| Survey Nickname |
300 characters |
| Page Title |
250 characters |
| Page Description |
4,000 characters |
| Page CSS Class |
250 characters |
| Question Text |
4,000 characters |
| Answer Choice Text |
4,000 characters |
| Comments Box Label Text |
1,000 characters |
| Other Box Label Text |
1,000 characters |
| Matrix Drop Down Choice Text |
250 characters |
| Question Required Text |
1,000 characters |
| Question Validation Text |
1,000 characters |
| Question CSS Class |
30 characters |
| Question Default Answer Text |
1,000 characters |
| Custom Variable Name |
50 characters |
| Custom Variable Label |
250 characters
|
| Custom Variable Value |
500 characters
|
| Closed Message Title |
200 characters |
| Closed Message |
4,000 characters |
| Thank You Message Title |
200 characters |
| Thank You Message |
4,000 characters |
| Disqualified Message Title |
200 characters |
| Disqualified Message |
4,000 characters |
| Question / Choice Limits |
| Radio Button questions |
1,000 answer choices |
| Drop Down questions |
1,000 answer choices |
| Checkbox questions |
300 answer choices |
| Textboxes questions |
200 answer choices |
| Datebox questions |
50 date boxes |
| Slider questions |
50 sliders |
| Sum Textboxes questions |
100 textboxes |
| Ranking questions |
250 answer choices |
| Image questions (Single Answer) |
1,000 Options |
| Image questions (Multi-Answer) |
200 Options |
| Matrix question Columns |
20 columns |
| Matrix question Rows |
200 rows |
| Matrix of Drop-down Menus question (Columns) |
10 columns |
| Matrix of Drop-down Menus question (Rows) |
200 rows |
| Matrix of Drop-down Menus question (Answer Choices) |
200 answer choices per menu |
| Survey Limits |
| Questions Per Survey (Free Plan) |
15 questions |
| Questions Per Survey (All other plans) |
2,500 questions per survey |
| Questions Per Page |
100 questions per page |
| Pages |
500 pages per survey |
| URL Length (Including Custom Variables) |
2,048 Characters |
| Survey Response Character Limits |
| Single Line Textboxes (Input) |
4,000 characters |
| Multiline Textboxes (Textarea) |
20,000 characters |
| Matrix Textboxes (Input) |
1,000 characters |
Email Tool Thresholds and Limits
These are the thresholds and limits defined in the Anti-Spam Policy.
| Item |
Limit / Threshold |
| Limits |
| Number of Email Sends Per Month |
Please see "Email tool" on our Pricing page (Calculated across all users of multi-user accounts)
|
| Bounce Rate |
7% per invitation |
| Unsubscribe Rate |
1.4% (Or 1% if number of unsubscribes exceeds clicks) |
| Blocks |
30% per invitation |
| Complaint rate (Emails marked as Spam) |
0.08% per invitation or 20 per day. |
| Sends to Spam Trap Addresses |
1% |
| Abuse Compaints |
1% |
| Contact Lists |
| Custom columns per contact list |
30 |
| Length of Custom Column Value |
255 Characters |
Survey Editor Display Limits
To maintain performance of the survey editor, if a survey goes over any of the below thresholds, you will no longer have the option to view the whole survey in the editor, and instead will only be able to view one page at a time.
The thresholds are:
- The survey has more than 100 pages
- The survey has more than 250 questions
- One or more pages on the survey has more than 50 questions on it