Partial Responses

Partial responses are surveys which have not been fully completed. This could be due to someone leaving half way through. Partial responses are not included in the report summary.

How is a response identified as "partial"?

For a partial response to be recorded, the respondent must have done the following?

  1. Loaded the first page of the survey.
  2. Clicked the button to proceed from the first page to the next one.

I have responses that are marked as complete, but with answers missing. Why are these not considered "partial"?

A response is marked as complete when the respondent gets to the last page and clicks the "Finish Survey" button. They do not need to have answered every question in the survey. Common reasons for this behavior are:

Including Partial Responses in Reports

You can amend partial responses to be considered as full responses. To do this:

  1. Go to the Results page of your survey.
  2. Next to Statistics, click the number under Partial.
  3. Click Force Complete Response, and confirm. This will move the response into the completed list.
  4. You will need to repead this process for each partial response you wish to be considered complete.

View partial responses one by one to try and determine where respondents are dropping out.

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