Editing a Live Survey

Once you send a survey out to your respondents, that survey is considered Live. If you need to edit the survey, you can. But there are some risks in doing this, so make sure you understand these before going ahead.

Risks of Editing a Live Survey

Once you change a survey, the changes will be applied to responses that you have already received, as well as responses you receive after the edit.

SmartSurvey will not keep a record of the old question or answer wording, and will simply group all answers against the new answers.

For example, you could ask someone whether they like to drink tea, coffee or hot chocolate. If you switch the answer ‘tea’ to ‘orange juice’ while the survey is live, all of the people who originally answered ‘tea’ will now be assigned to ‘orange juice’.

Changing the text of a question also causes similar problems with results. For example, changing the question from ‘What is your favourite drink?’ to ‘What do you drink in the morning?’ will invalidate the answers from any respondents who have already taken part.

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