The final page of a survey can be customised to align with the message you want to leave your respondents with. This can be done in Survey Settings or via Link Settings for a tracking link.
Editing via Survey Settings
Changes made via this method will only affect users arriving via the Default Web Link tracking link
- Open the survey from My Surveys and click Settings from the white navigation bar
- Clicking on Finish in the menu on the left will give you the options below
- Click on Save Changes
All respondents who complete a survey (except disqualifications) will see the page that you can edit here. The two boxes allow you to edit the heading and page content. The page content can be edited using the WYSIWYG editor or HTML can be added via the Source button.
Clicking Enable Redirect to On will activate the automatic redirect function.
On arrival at the final page, the respondent will be redirected to the URL defined in in the “Address (URL)” box. The URL can be anything, even the tracking link for the survey if you want the survey to loop back to the start once it's complete. (useful for where the survey is on a kiosk or similar situations where a single physical device will be collecting multiple responses).
Jump After allows you to set a delay for how long the final page will wait before redirecting - default is set to 5 seconds but you can change this by simply entering another value
We recommend a minimum of 10 seconds to ensure the respondents have enough time to read your thank you message
Users who are disqualified from the survey via Skip Logic, can be redirected to the URL entered in the Address URL box. This will be loaded after the message set on the disqualified page.
Clicking the checkbox will activate a feature where respondents can print their survey response after completion. The text on the button can be edited via the box.
Editing via a Tracking Link
Changes made via this method will only apply to respondents visiting the survey via the chosen tracking link
- Open the survey in My Surveys
- Click Collect in the blue navigation bar
- Click on the link under Tracking Link Name to open the link settings
- Click Link Settings in the menu on the left - the last three options (listed below) apply to the end of a survey
- Click Save Changes
- Survey Completion Redirect
Tick the checkbox to activate the automatic redirect function.
On arrival at the final page, the respondent will be redirected to the URL defined in the Address (URL) box. The URL can be any URL, even the tracking link for the survey if you want the survey to loop back to the start.
Timeout allows you to set a delay for how long the final page will show before redirecting.
We recommend a minimum of 10 seconds to ensure the respondents have enough time to read your thank you message
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Survey Disqualification Redirect
Tick the checkbox to activate the survey disqualification redirect.
If users are disqualified from the survey via Skip Logic, you can define a target URL they will be redirected to. This will be loaded after the message set on the disqualified page.
Timeout allows you to set a delay for how long the final page will show before redirecting.
Clicking the checkbox will activate a feature where respondents can print their survey response after completion.