Confirmation Emails: If you don't receive a confirmation email when you upgrade or make any other change to your subscription, please check your junk folder. It may also help to add the sender to your safe senders list.
Upgrading Your SmartSurvey Account
Upgrading your account provides access to increased capacity and additional features. You’ll have the opportunity to review the plans and pricing before you pay.
Log into your account, and you’ll be taken to your Dashboard. Alternatively, you can jump directly to the Dashboard via https://app.smartsurvey.co.uk/
You will find the Upgrade button in the lower-right of the My Account box.
See below for the upgrade process:
- Click Upgrade
- You’ll be presented with all of our price plans. Use the white tabs at the top of the page to switch between viewing individual plans and team plans
- Click the Upgrade button on the plan you’ve chosen (or the Get in Touch button to learn about Enterprise Plus plans)
- In the pop-up window fill in your personal information and billing data, and check the payment summary
- When you’re ready to upgrade, click Make Payment.
- Enter your payment details on the form to complete the payment process and upgrade your account.
If you choose Enterprise Plus, you’ll be prompted to get in touch with the SmartSurvey team before making payment