Confirmation Emails: If you don't receive a confirmation email when you upgrade or make any other change to your subscription, please check your junk folder. It may also help to add the sender to your safe senders list.
SmartSurvey allows you to change to your paid plan without needing to downgrade first.
A “higher” paid plan is any where the cost of the recurring subscription purchase is greater than your most recent purchase.
So, before you complete the purchase you’ll be shown all these details and asked to confirm. Confirm the purchase to start your new Plan.
A Lower paid plan is any plan where the cost of the subscription is less than that of your existing subscription.