Downgrading and Cancelling

If you’ve decided to leave SmartSurvey, or downgrade your account, the process is very simple. Before you go, please contact us if we can help with any specific problems you’re having.

Downgrading Your SmartSurvey Account

Downgrading your account removes any increased capacity and additional features you’ve paid for. Your account will permanently revert to a free account.

When you downgrade from a paid subscription to a free account, your data will be retained. However, you won’t be able to use any of the features of a paid account until you reactivate your subscription.

Log into your account, and you’ll be taken to your Dashboard. Alternatively, you can jump directly to the Dashboard via https://app.smartsurvey.co.uk/

  1. On the Account drop down menu in the black navigation bar, select My Account.
  2. Under My Account, click Downgrade Account.
  3. If you wish to proceed, click the Downgrade Account button.

You’ll be asked to confirm your choice before your account is downgraded.

Please note: Our pricing and plans were revised on the 14th of August, 2019. Accounts that were upgraded before that date and which have not been downgraded since are on plans known as Legacy Plans. If you downgrade an account on a Legacy Plan, the next time you upgrade you will need to choose from the new plans and pricing.
If you plan on doing this, we recommend reviewing our pricing and features pages so you can make the best decision.

Cancelling Your SmartSurvey Account

If you’d like to cancel your account, you’ll need to first downgrade to a free account as detailed above. Once your account is on the free or "Basic" plan, you have the option to delete.

  1. On the Account drop down menu in the black navigation bar, select My Account.
  2. Under My Account, click Delete Account.
  3. If you are absolutely sure you wish to proceed, click the red Delete Account button.

Cancellation is a permanent process: once we remove your data, we cannot restore it. If you’d like to retain your account, consider downgrading to the free plan instead.

Was this guide helpful?