Collecting Offline Surveys

Surveys can be completed on a device that is not connected to the internet. 

For example, survey results could be typed into a tablet or laptop as questions were asked in person.

By using an offline survey link, all responses collected whilst offline will be stored and can then be uploaded once the device is connected to the internet.

Any unsupported features will need to be switched off or removed before you use an offline link to ensure it works properly. Here is the list of features which are not supported in offline mode:

  • SSL Surveys or External Files
  • File Upload Question Type
  • Skip Logic
  • Piping
  • Page Randomisation
  • Question Randomisation
  • Answer Option Randomisation
  • Custom Images
  • Survey Authentication
  • Password Protection
  • Default Answers
  • Language Selection
  • Save & Continue
  • Survey Timer

Please note: Do not use 'private' or 'incognito' mode while completing offline surveys, as your responses will be lost once the browser window closes.

Create the Offline Survey Link

To create your link:

  1. Go to the Collect page of your survey.
  2. Ensure that your surveys Global Status is set to Open.
  3. Scroll down to the horizontal menu under How do you want to collect responses?
  4. Select Offline Mode.
  5. A dialogue box opens, displaying the offline survey password. Copy and paste this password for future reference.
  6. SmartSurvey displays a tracking link for the offline survey. Click Customise Link to change it.
  7. Review the recommended browsers and unsupported features.
  8. Optionally, click Settings to change the password for the survey.

Collect Offline Responses

To collect responses, open the custom survey link using a compatible browser.

  • Click the Add New Response button to add a single response.
  • Click Start Kiosk Mode to open a new, blank survey each time a survey is completed. Exit Kiosk Mode by pressing Alt+U, or shaking the mobile device.

In Kiosk Mode, you will need to enter a password when you begin, and the same password again when you are done.

Upload Offline Responses

Once you have finished your offline survey, you can upload responses individually, or upload all of your responses at the same time.

  • To upload one response, click Upload next to it.
  • Click Upload All Local Responses to upload all of the responses from that session.


Please note, that whilst we aim to optimise our surveys on all major web browsers, there is a list of recommended browsers to use with offline mode:

  • Android 3+
  • Chrome 4+
  • Mobile Chrome
  • Internet Explorer 11+
  • Opera 11+
  • Mobile Opera 11+
  • Safari 4+
  • Mobile Safari 5+
  • Firefox 38.0.1+

If you have forgotten your kiosk mode password, then please raise a support ticket.

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