Raising and Sending a Support Ticket

When you need help with your SmartSurvey account, our team is ready and waiting. Our ticket system makes it really easy to contact our team - you’ll automatically receive email updates when we respond to your enquiry.

Creating a Support Ticket

  1. From your Dashboard hover over Support and click on Support Tickets
  2. Click on the green Open a New Support Ticket
  3. In the Subject field type a title for your new query
  4. In the Category drop-down list, select the nature of your enquiry
  5. In the Message box, type your message
  6. Click the green Submit Ticket button

Getting Updates

You'll get an email when we respond to your ticket and if your query hasn’t been resolved, you can send us another message.

To check the progress of any ticket, or review previous tickets, click the View Tickets button under Support on your dashboard. The Status column shows whether your issue has been resolved.

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