When you need help with your SmartSurvey account, our team is ready and waiting. Our ticket system makes it really easy to contact our team - you’ll automatically receive email updates when we respond to your enquiry. If your issue relates to being unable to login and you therefore cannot create a ticket, you can email us at: support@smartsurvey.co.uk and we can help via email instead.
Creating a Support Ticket
- From your Home page click on the Support tab located in the blue navigation bar on the left of the page
- Click on the green Open a New Support Ticket
- In the Subject field type a title for your new query
- In the Category drop-down list, select the nature of your enquiry
- In the Message box, type your message
- Check the I authorise SmartSurvey to access my account... check box to allow us access to your account to further troubleshoot and diagnose more complex issues. (This generally speeds up our ability to help!)
- Click the green Submit Ticket button
Getting Updates
You'll get an email when we respond to your ticket and if your query hasn’t been resolved, you can send us another message.
To check the progress of any ticket, or review previous tickets, click the View Tickets button under Support on your Home page. The Status column shows whether your issue has been resolved.