Whitelist Information for SmartSurvey

Note: We do not recommend whitelisting specific servers for allowing emails since their IP addresses could change at short notice and we will add additional servers as the service requires. We cannot guarantee that the information in this guide is complete at all times. The correct way is to check SPF/DKIM/DMARC, since the SPF record will always be updated when any details change and all messages are signed.

Whitelist our Mail Servers

If you must use whitelisting, and you are experiencing mail deliverability issues, you should send the following list of IP addresses to your IT department to whitelist.

# Hostname IP
1 ms1.ssmx.net 66.245.195.219
2 ms2.ssmx.net 64.176.183.154
3 ms3.ssmx.net 66.245.193.145
4 ms5.ssmx.net 45.76.132.45
5 ms6.ssmx.net 45.77.58.210
6 ms7.ssmx.net 45.76.140.73
7 ms8.ssmx.net 45.77.59.21
8 ms9.ssmx.net 45.77.56.201
9 ms10.ssmx.net 45.76.143.176
10 ms12.ssmx.net 64.176.184.242
11 ms13.ssmx.net 88.150.154.181
12 ms14.ssmx.net 88.150.154.182
13 ms15.ssmx.net 88.150.154.126
14 ms16.ssmx.net 88.150.154.65

 

All of these IP addresses are included in the SPF record: spf.ssmx.net

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