If you used the contact list facility to send the email from within SmartSurvey, then you can send a follow-up reminder. Sending a reminder allows you to contact people you have invited to take a survey who have not yet completed it. This is particularly useful if you have set a deadline for completion.
The reminder email will be sent to any recipients on the mailing list who have not yet completed the survey. Individual recipients cannot be contacted separately. The reminder email will not be sent to any recipients who have been removed from the mailing list after the original survey was sent.
Sending a survey reminder
To send a survey reminder:
- Starting from the Home page, in the blue navigation bar on the left of the page, hover over Libraries and click on Address Book from the dropdown that appears
- Click on the name of the contact list you want to use
- Under Actions: in the top right of the page, click the orange Invitations button
- To the far right of the Survey Invitation box under List of Messages, click View Results
- Click the green Send Reminder button
- Choose a Sender/Reply Email Address and Subject, then edit the email text if you wish
- Select the green Next Step button
- Choose a Delivery Method, and click the green Send button
Reminders won't be sent for any email address that logged a bounce for the original invitation send.