Custom Domains

Setup your own subdomain to brand your survey links. For example:

www.smartsurvey.co.uk/s/survey-name/   to   surveys.yourdomain.com/s/survey-name/

Adding a Custom Domain

To add a custom domain, do the following

  1. In the Account drop down menu in the black navigation bar, select My Account.
  2. Under My Account, click Custom Domain.
  3. Enter the domain or sub-domain you wish to use for your surveys into the box, then click Add.
  4. You'll need to set up a CNAME in the DNS settings of your custom domain to point to cname.smartsurvey.co.uk. You may need to send this request to your IT department.
  5. Once the CNAME is in place, click the Check CNAME button to verify.
  6. If successful, your custom domain will now be active on your account.

SSL Status

SSL should be enabled automatically within 24/48 hours after activation, if your account is eligible to receive one. Check the padlock colour positioned to the left of your custom domain listing to see the status.

If the status is still pending after 48 hours or if it's disabled and you wish to have it enabled then get in touch with us by creating a support ticket.

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