Text Analysis

Text analysis allows you to gather data on any open-ended questions in your survey. Open-ended questions allow respondents to provide a written answer to a question. You can analyse these answers using keywords that respondents used in their comments.

The purpose of this feature is to save you valuable time by quickly displaying the most popular keywords in a Word Cloud - this will highlight certain trends which may not have been obvious when reading through individually

Setting up a Text Analysis

  1. Go to the Results page of your survey
  2. In the Survey Results menu, hover your mouse over More
  3. Clicking Text Analysis will display a list of all open-ended questions in your survey
  4. The Select button next to each question displays the following options:
    • Responses - shows all of the responses to a question
    • Categories - allows you to create categories of keywords to speed up your analysis
    • Word Cloud - displays the most common keywords used (twice or more) across all responses
    • Word List - displays the most used words (twice or more) from the responses in a list
  5. Click on Word Cloud or Word List from the menu on the left 
  6. Clicking on a single word will take you to a list of all responses that include that word
  7. To apply a category to all the answer choices, select the check box at the top in the grey bar next to the greyed out Categorise As button
  8. Click on Categorise As, type a category name and click Add
  9. Click on the  newly-created tab with the category name, then repeat as often as needed for new categories.
  10. To apply the category to bulk responses, use the checkboxes at the left of the table to choose the responses you want to categorise.
  11. Click Categorise As at the top again and select an existing category (or create a new category following steps 7-9) - you should now see this assigned next to each response
  12. Go back to the Word Cloud/Word List, select another word and follow the same steps until you have applied the relevant categories to all of your resposes
  13. To apply categories to one response at a time, go to the individual answer, click on the Categorise As drop-down menu, select the relevant category (or type a new one) and click Add
  14. Once you have at least 2 categories click on the Analyse option in the menu on the left - this will display a pie chart
  15. To download, click the three bars top right and select an option

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