Signing Up and Upgrading

If you’d like to sign up for SmartSurvey, or upgrade your account, the process takes just a few minutes.

Signing Up to SmartSurvey

To use SmartSurvey, you’ll need to create a free account.

Click the orange Start for Free button that appears at the top-right of every page on our website, or click the same button on the centre of our home page.

From here, follow the signup process to set up your account:

  1. On the "How will you be using SmartSurvey?" page, click Personal, Not-for-Profit, Government, Academic, or Business.
  2. Enter your details into the signup form.
  3. Click the green Login button to log in to your account.

When you first sign up, you’ll be provided with a free SmartSurvey account. If you’d like to upgrade to enjoy increased functionality, follow the steps below to upgrade.

Upgrading Your SmartSurvey Account

Upgrading your account provides access to increased capacity and additional features. You’ll have the opportunity to review the plans and pricing before you pay.

Log into your account, and you’ll be taken to your Dashboard. Alternatively, you can jump directly to the Dashboard via

You will find the Upgrade button in the lower-right of the "My Account" box.

Follow the upgrade process, as follows:

  1. Click the Upgrade link.
  2. You’ll be presented with all of our price plans. Use the tabs at the top pf the page to switch between viewing indidual plans and team plans.
  3. Click the Upgrade button on the plan you’ve chosen (or the Get in Touch button to learn about Enterprise Plus plans).

  4. On the next screen, fill in your personal information, billing data and check the payment summary.
  5. When you’re ready to upgrade, click Make Payment.

If you choose the Enterprise plan, you’ll be prompted to get in touch with our team before making payment.

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