Signing Up and Upgrading

If you’d like to sign up for SmartSurvey, or upgrade your account, the process takes just a few minutes.

Signing Up to SmartSurvey

To use SmartSurvey, you’ll need to create a free account.

Click the orange Start for Free button that appears at the top-right of every page on our website, or click the same button on the centre of our home page.

Sign up for SmartSurvey

From here, follow the signup process to set up your account:

  1. On the How Will You Be Using SmartSurvey page, click Personal, Academic or Business.
  2. Enter your details into the signup form.
  3. Click the green Login button to log in to your account.

When you first sign up, you’ll be provided with a free SmartSurvey account. If you’d like to upgrade to enjoy increased functionality, follow the steps below to upgrade.

Upgrading Your SmartSurvey Account

Upgrading your account provides access to increased capacity and additional features. You’ll have the opportunity to review the plans and pricing before you pay.

Log into your account, and you’ll be taken to your Dashboard. Alternatively, you can jump directly to the Dashboard via

You will find the Upgrade button on the top black navigation bar.

location of SmartSurvey upgrade button

Follow the upgrade process, as follows:

  1. Click the Upgrade link.
  2. You’ll be presented with all of our price plans. Click the Upgrade button on the plan you’ve chosen (or the Learn More button to learn about Enterprise plans).

    SmartSurvey pricing plans
  3. On the next screen, fill in your personal information, billing data and check the payment summary.
  4. When you’re ready to upgrade, click Make Payment.

If you choose the Enterprise plan, you’ll be prompted to get in touch with our team before making payment.

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