Browser Compatibility

Respondents

Standard surveys created in SmartSurvey should work in any browser – respondents should be able to answer questions on any browser and any device. While we can’t rule out unexpected behaviour on highly unusual hardware combinations, we strive for maximum accessibility for respondents.

Note that any use of custom Javascript or CSS can cause a survey to break, particularly on older browsers. It is very difficult to determine what browser combinations will support all of the features you might add to custom code. We recommend that if you want to support a large number of older browsers, that you avoid using custom code or CSS or that you commission significant cross-browser testing with a testing company.

Likewise, any custom changes you make to your theme might not display as expected across all browsers, in some cases looking significantly different/broken compared to modern browsers.

Users

The SmartSurvey app, which is what users access to create and manage their surveys, supports the following browsers:

  • Chrome
  • Firefox
  • Edge
  • Safari 6.2+
  • Internet Explorer 11+
  • iOS 7+
  • Android 4.4+

Attempting to access the app using unsupported browsers may cause the app to be difficult or impossible to use.
For independent advice on the latest versions of popular browsers, visit outdatedbrowser.com


If you’re unsure about what to do, or are experiencing issues on a supported browser, contact support@smartsurvey.co.uk

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